Complaints and mediation

This English version applies to customers who subscribe in English. Mandatory consumer rights of your state or country of residence are not affected. Version française.

Part of the Terms of Service, version of October 30, 2026.

Any complaint is first sent in writing to the publisher (contact@gethitstudio.com). Between businesses, the parties seek an amicable solution for 30 days, then the courts of the publisher’s registered office have jurisdiction. Consumers keep the right to bring a claim before the court of their place of residence.

In accordance with the provisions of the French Consumer Code concerning “the consumer dispute mediation process”, after contacting us and failing a satisfactory reply, you may refer the matter, free of charge, to a consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75 008 PARIS
Phone: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net